Ordering Instructions
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ORDER POLICIES
Privacy
We handle every order with absolute confidentiality and discretion. We respect your privacy and never share, rent, or sell your personal information.
Order Confirmation
We will confirm your order by email, phone, fax, or mail – please specify your preference on the order form.
Sales Tax
Shipments within Nevada are subject to NV state sales tax. Sales tax will be added to any order shipping within Nevada regardless of the residency of the buyer. Sales tax will be added to any order picked up at our factory regardless of the residency of the buyer.
Payment Policy
All orders must be paid in full at the time of ordering. We do not offer payment plans or financing options. Payment may be made by personal check, cashier’s check, money orders, bank-to-bank wire transfer, PayPal or credit cards. We accept Visa, Mastercard, Amex, and Discover. Payment must be in US dollars only. We accept PayPal as a payment method worldwide.
Accessory Shipping
Non doll orders ship either UPS Ground or USPS. Non doll orders may be shipped to Post Office boxes. Shipping is calculated on the total value of merchandise in your shopping cart as well as final destination. Non doll orders do not include duties and taxes as these fees are paid by the customer directly to the carrier.
Domestic Doll Shipping
Shipping and handling will be determined in checkout on dolls ordered within the continental United States. Delivery is curbside only – not to your door. If you require special handling (if you live in an apartment not on the ground floor, for example) please contact us for a quote, as additional fees may apply.
All doll orders are shipped by freight in a secure and rugged wooden shipping crate. We cannot ship to Post Office boxes; we must have a street address for delivery. You are notified prior to and when your order is shipped. We do not permit other freight carriers to pick up our dolls.
You must be available to sign for the crate when it is delivered. The shipping company will not drop the crate off in a garage or backyard. You may designate an approved delivery contact prior to shipping if you cannot be present to sign for the crate, but we must have this designated person’s name before we ship the crate. The shipping company will not release the crate to an unknown person.
International Doll Shipping
International shipping and handling starts at $900 on dolls to most countries ($1100 to Australia and New Zealand). International shipments may be subject to the customs fees, import duties, and taxes of the country to which you have your order shipped. Due to import laws, we cannot ship our dolls to any country in South America or the Middle East (including India).
International shipping is not door to door, but to the closest customs clearing office to your home (typically the nearest international airport.) Once the crate arrives you will be contacted by the customs agent to claim your crate. You will need to clear the crate through customs and pay any import taxes and duties as well as transportation from customs to your home. If you are not familiar with the customs procedures you may need an agent/broker to assist you. Our shipping company would be happy to put you in touch with an agent/broker if requested.
Please note that online credit card payments can only be accepted for US Shipping destinations, as well as International orders to Canada. If you are outside of the US and Canada and would like to pay using a credit card, you can order by phone, fax, or mail (see more information at the bottom of this page).
SALES TERMS | All Sales Final
Cancellation Policy
Our products are handmade, custom, and made-to-order (excl: repair kits, adhesive). As such, any cancelation (either verbal or written) without confirmation from Abyss Creations will not be considered canceled and you will be charged for your order.
Cancelations made within 7 days will be subject to a 10% processing fee. Cancelations after 7 days and up to 30 days will be subject to a 20% processing fee. No cancelations will be accepted after 30 days.