Ensuring that you have peace of mind protection for your RealDollx
Up to $2000 of damage, up to two incidents a year.
What is the PRO Serivce Plan?
Protect Your Investment
- Covers any 'incident' to the head
- Up to $2000 of damage, up to two incidents a year.
- Without enrollment in RealDollX Product Service Plan (PSP), all RealDollX robotic heads only have 90-day manufacturing guarantee.
- If purchased, plan's start date is when RealDollX product ships.
- You must save the original RealDollX shipping container, and use it to ship item back to RealDoll. (If you do not have the original shipping container, you must purchase a new one from us.)
- Shipping to RealDoll is paid by customer. RealDoll will pay for return shipping after repairs are complete.
Realdollx Robotic Head Repair
Send it to us, we take care of the rest.
If Support determines that repair may be needed for your Product, and that mail-in service is appropriate, Realbotix will make reasonable commercial efforts to dispatch the new or refurbished Product with the same or improved specification as your original Product. Realbotix will make reasonable commercial efforts to ensure that such replacements are dispatched as soon as possible.
Replacement
If Support determines that replacement may be needed for your Product, and that mail-in service is appropriate, Realbotix will make reasonable commercial efforts to dispatch a new or refurbished Product with the same or improved specification as your original Product. Realbotix will make reasonable commercial efforts to ensure that such replacements are dispatched as soon as possible.
Upgrades on Demand
PSP entitles you to a maximum of three upgrades to the Product. You must contact Support to determine if your Product qualifies for an upgrade. If Support determines that the Product qualifies for an upgrade, and that mail-in service is appropriate, Realbotix will make reasonable commercial efforts to upgrade the Product. You must return the original Product to Realbotix with a Realbotix- issued shipping label clearly visible on the outside of the package. The original Product must be properly packaged for shipment as instructed by Realbotix using the product’s original packaging.
