Return Policy

Refund Policy

Due to the intimate and sensitive nature of our products, all sales are final. For the health, safety, and peace of mind of our customers, we do not accept returns, issue refunds, or provide store credit under any circumstances.

Please Note:

• We cannot accept returns on any product due to hygiene concerns.
• This policy applies to all items, including unopened, or unused merchandise.
• By completing a purchase on our website, you agree to this no return, no refund policy.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at sales@realdoll.com with photos and a description of the issue. While we do not offer returns or refunds, we will evaluate the situation and may offer a replacement at our discretion.

Thank you for understanding and supporting our commitment to product safety and customer confidentiality.

Cancellation Policy

Our products are handmade, custom, and made-to-order (excl: repair kits, adhesive). As such, any cancelation (either verbal or written) without confirmation from Realdoll will not be considered canceled and you will be charged for your order.

Cancelations made within 7 days will be subject to a 25% processing fee. Cancelations after 7 days and up to 14 days will be subject to a 50% processing fee. No cancelations will be accepted after 14 days.

Doll Policy

All of our Realdolls are custom, made to order items. Due to the nature of our products, there are NO returns on dolls. Once a doll has begun production, there are no cancellations. Changes to doll orders will be looked at on a case by case basis. Changes may incur a processing fee.