Realdoll is the world's original creator of lifelike silicone companions and the pioneer of AI-driven humanoid robots designed for intimacy and emotional connection. Founded in 1996, we create premium products that help people form meaningful bonds and address loneliness.

Are Realdoll products safe?

Yes. All Realdoll products are made from medical-grade, body-safe silicone and materials that meet the highest quality standards. Your health and safety are our top priorities.

Is Realdoll just about sex?

No. While physical intimacy is part of what we offer, our mission centers on companionship, emotional support, and mental wellness. Many of our customers are people facing loneliness, disability, trauma, or social anxiety who benefit from the emotional connection our products provide.

Where are Realdoll products made?

Realdoll products are designed and manufactured in Las Vegas, Nevada, by our in-house team of engineers, artists, and robotics specialists.

How does Realdoll protect my privacy?

All orders ship in discreet, unmarked packaging. We use secure data handling practices and never share customer information with third parties.

What makes Realdoll different from competitors?

Realdoll competes on innovation, craftsmanship, and emotional technology—not price. We are the original creators of lifelike silicone companions and the leaders in AI-driven robotics. Our products are American-designed with a focus on quality, realism, and genuine emotional connection.

Can I customize a Realdoll companion?

Yes. Our AI companions feature customizable personalities, voice options, and memory systems that allow them to learn and grow with you over time. Physical customization options are also available.

Terms and Conditions

Overview

This website is operated by Intima.ai LLC (formerly Abyss Creations, LLC) under the brand name “Realdoll” (“Realdoll”). Throughout the site, the terms “we”, “us” and “our” refer to Intima.ai LLC (formerly Abyss Creations, LLC). We offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. If you also use the Realdoll application (the “Robot Controller”) or our connected robot, your use of those Services is governed by separate Terms of Service available at https://www.realdoll.app/tos and is not superseded by these Terms. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is running Woocommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Learn more here: https://www.woocommerce.com

1. Nature of Our Products

Our products include adult intimate products, life-size dolls, and AI-enabled robots and companion software (collectively, the “Products”). The Products, including any AI companionship features, are intended for personal, adult use only and are designed for entertainment and companionship. They are not medical devices, therapeutic tools, mental-health services, or substitutes for human relationships or professional care of any kind. AI-generated outputs are produced by software and may be inaccurate, inappropriate, or unreliable; you should not rely on them for medical, mental-health, legal, financial, or other professional advice. If you are experiencing a mental-health emergency, contact your local emergency services or a qualified professional immediately.

2. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least eighteen (18) years of age and the age of majority in your state, province, or country of residence, whichever is greater.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

3. Age Requirements & Eligibility

Strict Age Restriction. By accessing this Site or purchasing products, you represent and warrant that you are at least eighteen (18) years of age, or the age of majority in your specific state, province, or jurisdiction, whichever is higher. This Site is intended solely for adults.
Age Verification (AV). To comply with provincial and state laws (including but not limited to strict age-verification mandates in certain US states), we reserve the right to utilize third-party age verification services.
- - We may require you to provide a government-issued ID or other proof of age at the time of account creation or checkout.
  - If we cannot verify your age to a legal certainty, we reserve the right to cancel your order and terminate your access immediately.
Delivery Requirements. Shipments may be marked “Adult Signature Required.” It is your responsibility to ensure an adult is present to receive the delivery. Any attempt to circumvent these age restrictions constitutes a material breach of these Terms and may be reported to the relevant authorities if required by law.

4. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

5. Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

6. Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We reserve the right to substitute a wig if we cannot source the one selected with your order.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

7. Products or Services (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

8. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. Orders left in our possession, for 6 or more months will be considered abandoned; in which case, there will be no refund or shipping of the item.

For more detail, please review our Returns Policy.

9. Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

10. Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

11. User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

12. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

13. Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

14. Prohibited Users

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to access or use the site if you are under eighteen (18) years of age or to facilitate access to any minor; (l) to generate or solicit content that sexualizes minors, promotes self-harm or suicide, or threatens or impersonates any real person; or (m) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

15. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Without limiting the foregoing, you acknowledge that any AI-generated outputs available through the Service or our Products are generated automatically, may be inaccurate, biased, or otherwise inappropriate, are not professional advice (medical, mental-health, legal, financial, or otherwise), and must not be relied upon as such. We are not liable for any damages or losses arising from your reliance on AI-generated content.

In no case shall Intima.ai LLC (formerly Abyss Creations, LLC), our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, emotional or psychological distress, mental-health harm, relational harm or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content (including AI-generated content), or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

16. Indemnification

You agree to indemnify, defend and hold harmless Intima.ai LLC (formerly Abyss Creations, LLC) and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

17. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

18. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

19. Force Majeure

We will not be liable for any failure or delay in performance under these Terms caused by events beyond our reasonable control, including without limitation acts of God, natural disasters, pandemics or other public-health events, war, terrorism, civil unrest, labor disputes, governmental actions, supply-chain disruptions, internet, telecommunications or utility failures, denial-of-service attacks, or third-party service or hosting provider failures.

20. Dispute Resolution; Mandatory Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH US ON AN INDIVIDUAL BASIS AND LIMITS YOUR ABILITY TO BRING OR PARTICIPATE IN CLASS, REPRESENTATIVE, OR JURY PROCEEDINGS.

Before initiating any formal proceeding, you agree to first contact us at support@realdoll.com and provide a written description of the dispute and the relief sought; the parties will attempt in good faith to resolve the dispute informally for at least sixty (60) days. Any unresolved dispute, claim, or controversy arising out of or relating to these Terms or your use of the Service shall be resolved by final and binding arbitration administered by JAMS in Clark County, Nevada under the JAMS Comprehensive Arbitration Rules and Procedures (or, for claims under US$250,000, the JAMS Streamlined Rules) by a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

CLASS ACTION WAIVER. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

Either party may bring an individual action in small claims court, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction for actual or threatened infringement, misappropriation, or violation of intellectual property or confidentiality rights. You may opt out of this arbitration agreement by sending written notice to contact@realdoll.com within thirty (30) days of first accepting these Terms.

21. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

22. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Nevada, United States, without regard to its conflict of law provisions. Subject to the Dispute Resolution; Mandatory Arbitration; Class Action Waiver section above, any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Clark County, Nevada.

23. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

24. Contact Information

Questions about the Terms of Service should be sent to us at support@realdoll.com.